At Wise Pencil Learning, accessible from www.wisepencil.com, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, enroll in our courses, or interact with our learning services.
If you have any questions or need more information, please contact us at any time.
1. Consent
By using our website and learning platform, you agree to this Privacy Policy and consent to how we handle your data as described below.
2. Information We Collect
We collect information to help us deliver a smooth and personalized learning experience. This may include:
- Personal details such as your name, email address, phone number, company name, and job title when you register or contact us.
- Account information like login credentials, course enrollments, and learning progress data.
- Communication data including messages, feedback, support requests, or attachments you send to us.
- Payment details (if applicable) processed securely through trusted third-party payment gateways. We do not store your card or bank details.
- Technical information such as your IP address, browser type, device details, and activity on our website to improve functionality and user experience.
Also, we may collect personal and non-personal information to deliver our services effectively. This includes:
- Personal details like your name, email address, contact number, company name, and job title when you fill out a form, subscribe to a course, or contact us.
- Communication details such as the content of your messages, attachments, or inquiries when you reach out to us directly.
- Account information when you register on our portal, including your login credentials and profile details.
- Technical data like your IP address, browser type, Internet Service Provider (ISP), device details, and pages visited. This helps us understand website usage and improve user experience.
We only collect personal information when it is necessary and relevant to provide our services or support.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To operate, manage, and improve our website and online learning platform.
- To create and maintain your learner account.
- To personalize your experience by showing relevant courses, updates, and recommendations.
- To communicate with you regarding your course progress, feedback, community updates, and support queries.
- To send learning-related updates, newsletters, or promotional materials (only if you opt in).
- To analyze how learners use our website and improve our content, design, and delivery.
- To detect and prevent fraud, unauthorized access, or misuse of our platform.
We use the collected information responsibly to:
- Operate, maintain, and improve our website and services
- Personalize your learning and user experience
- Communicate with you for customer support, updates, promotions, and learning-related information
- Send important emails, reminders, or alerts related to your account or course progress
- Analyze website performance and user engagement to enhance our offerings
- Prevent fraudulent activity or unauthorized access
- Develop new features, tools, and learning experiences
4. Log Files and Analytics
Like most websites, Wise Pencil Learning uses log files and analytics tools to understand website performance and visitor behaviour. These include details like IP addresses, browser type, referring pages, and time spent on the site.
This data is used for analytics and system improvement only. It is not linked to any personally identifiable information.
5. Cookies and Tracking
We use cookies to make your learning experience smoother. Cookies help us:
- Keep you signed in
- Remember your preferences
- Track learning progress and platform usage
You can disable cookies through your browser settings. However, some features of our learning portal may not work properly without them.
We may also use third-party tools (like Google Analytics) that set cookies for analytics or performance tracking. These tools have their own privacy policies.
6. Third-Party Links and Integrations
Our website or courses may contain links to third-party websites, including payment gateways, video platforms, and social media links.
Each third party has its own privacy practices. Wise Pencil Learning is not responsible for their data handling. We recommend reviewing their privacy policies before sharing any personal information.
7. Data Security
We use standard security measures to protect your data from unauthorized access, loss, or alteration. This includes secure servers, encryption, and controlled access to information.
While we strive to protect your information, please note that no system can guarantee absolute security. You are encouraged to use strong passwords and keep your login details confidential.
8. Your Rights
Depending on where you live, you may have the following data protection rights (as per GDPR or similar laws):
- Right to access: You can request a copy of the personal data we hold about you.
- Right to correction: You can ask us to fix incorrect or incomplete information.
- Right to deletion: You can request deletion of your personal data under certain conditions.
- Right to restrict or object: You can limit or object to how we process your data.
- Right to portability: You can request that we transfer your data to another platform or directly to you.
We will respond to your request within one month. To exercise these rights, please contact us at the email provided below.
9. CCPA Rights (For California Residents)
If you are a California resident, you also have the right to:
- Know what categories of personal data we collect.
- Request deletion of your data.
- Request that we do not sell or share your data.
Wise Pencil Learning does not sell or trade user data.
10. Children’s Privacy
We take children’s privacy seriously. Our platform is designed for adult learners and working professionals. We do not knowingly collect personal data from children under 13 years of age.
If you believe a child has provided us with personal information, please contact us immediately. We will promptly delete such data from our records.
11. Updates to This Policy
We may update this Privacy Policy to reflect new features, legal requirements, or operational changes. Any updates will be posted on this page with a revised effective date.
We encourage you to check this page occasionally to stay informed about how we protect your data.
12. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us at: www.wisepencil.com [Reach out to via Contact Us]
Effective Date: [15/10/2025]
At Wise Pencil Learning, we are committed to keeping your learning journey safe, private, and transparent. Your trust matters to us, and we work continuously to protect it.
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